Complaints Procedure for Our Practice

If you have any complaints or concerns regarding the service received from our dentist or any member of our team, please inform us and we will aim to resolve the complication as quick as possible. Our complaint system complies with national standards.

How to Make a Complaint:

We strive to resolve most issues promptly and informally, often at the time they occur and with the person involved. If a problem cannot be resolved in this manner and you wish to lodge a formal complaint, please let us know as soon as possible—preferably within a few days or weeks.

Complaints should be submitted in writing to: Ramaswamy Devaradjalou
Basement Floor, 32 Whiteladies Road, Bristol BS8 2LG

Ensuring Prompt Resolution:

To help us address your complaint effectively, please provide as much detail as possible.

Our Procedure:

Upon receiving your complaint, we will:

• Acknowledge it within three working days.
• Begin an investigation aimed at:
  • Determining what went wrong.
  • Providing an appropriate apology, if necessary.
  • Identifying steps to prevent future occurrences.

Complaints on Behalf of Others:

We adhere strictly to confidentiality rules. If you are making a complaint on someone else’s behalf, written permission from the individual is required unless they are unable to provide it due to a physical or mental condition.

Referral Options:

We hope you will use our practice’s complaints procedure, as we believe it offers the best chance for resolving issues and enhancing our service.